Refund policy

 

Refund/Return Policy

We have a 14-day refund/return policy, which means you have 14 days after receiving your item to request a return. You can contact us through our website or by emailing pureticastore@gmail.com.

We accept refund requests for items that are damaged, defective, or not in their normal condition. To ensure a smooth process, we will review each request and confirm that the item meets the eligibility criteria. Once approved, we will process your refund promptly. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at pureticastore@gmail.com.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Gift Cards

Unfortunately, we cannot accept returns on gift cards.